We are proud to offer you the PÜRLIFE Limited Lifetime Warranty on authentic PÜRLIFE quality products we sell that are purchased through PÜRLIFE authorized retailers. We want you to be assured that we stand behind our products 100%. The Limited Lifetime Warranty applies to the number of Negative Ions in our bracelets (and all other PÜRLIFE products we sell). It does not apply to normal wear, tear, and/or cosmetic imperfections. However, You may exchange your product within 90 days of purchase if there are any manufacturing defects. For Warranty exchanges, repairs, adjustments, or other: Product(s) must be returned to our offices, at the customer’s expense, with a completed Warranty Exchange or Repair/Adjustment Form, a copy of the receipt, and the appropriate payment for the shipping & handling charges listed on the form. If the exact item is no longer available, we reserve the right to replace it with a comparably priced item similar in style. We DO NOT warranty against lost or stolen merchandise. PÜRLIFE does not process refunds for third-party retailers or vendors and does not warranty products purchased from non-authorized retailers, vendors, or dealers.
What does the warranty not cover?
It does not cover the shipping and handling costs, either to return the product to our offices/warehouse or to ship your repaired item or replacement PÜRLIFE product(s) to you. It does not cover normal wear and tear or the overall appearance of the bracelet, band, ring, etc. It does not cover breakage, theft, or loss due to the wearing of any PÜRLIFE product. The warranty does not cover mistreatment, misuse, or intentional damage to the product. We reserve the right to refuse warranty replacement if such treatment is shown.
How do I make a claim?
After logging in to your account on the PÜRLIFE website, click on WARRANTY CLAIM, fill out the application completely, and submit. Then within 1 to 2 Business Days, one of our customer service representatives will contact you and assist you in the next steps to process your claim.
We only ship USPS International Priority Mail; some areas may take 2 to 3 weeks or more for shipment to be delivered. If you would like to provide us with a pre-paid shipping label for another service provider, we will waive the shipping and handling charges, but there may be a nominal fee for repairs or materials. Also, remember that you, the Customer, are responsible for all duties, taxes, fees, etc.
PÜRLIFE Limited Lifetime Warranty applies ONLY to products purchased through this Website or through an Authorized Retailer/Vendor currently on our List of Authorized Vendors. Any product purchased from an unauthorized seller voids all warranty protection.